# Forum - Installation **URL:** https://discussions.eramba.org/c/install-troubleshoot/20.md [Latest](https://discussions.eramba.org/latest.md) · [Categories](https://discussions.eramba.org/categories.md) · [Tags](https://discussions.eramba.org/tags.md) --- ## [About the Forum - Installation category](https://discussions.eramba.org/t/about-the-forum-installation-category/2078)
**Author:** [@eramba](https://discussions.eramba.org/u/eramba)\ **Replies:** 0
Forum for installation related posts --- ## [Bug Report: Docker Enterprise upgrade 3.30.2 - 3.31.0](https://discussions.eramba.org/t/bug-report-docker-enterprise-upgrade-3-30-2-3-31-0/9097)
**Author:** [@AlexL](https://discussions.eramba.org/u/AlexL)\ **Replies:** 1\ **Last updated:** [September 29, 2026, 2:33pm UTC](https://discussions.eramba.org/t/bug-report-docker-enterprise-upgrade-3-30-2-3-31-0/9097 "2026-09-29T14:33:27Z")
Issue 1 - Application code not updated after image switch (old code masked by persistent volume) After completing the image switch procedure (docker load + docker tag … latest + docker compose down/up with both compose … --- ## [Bug to upgrade Eramba from 3.29.x to 3.30.x community version](https://discussions.eramba.org/t/bug-to-upgrade-eramba-from-3-29-x-to-3-30-x-community-version/9071)
**Author:** [@telmom](https://discussions.eramba.org/u/telmom)\ **Replies:** 2\ **Last updated:** [September 10, 2026, 9:48am UTC](https://discussions.eramba.org/t/bug-to-upgrade-eramba-from-3-29-x-to-3-30-x-community-version/9071 "2026-09-10T09:48:56Z")
Hello Gents I am trying to upgrade Eramba from 3.29.x to 3.30.x, i have update the docker to support the new version of eramba but on the process to upgrade i have the error below Upgrade: 3.29.1 → 3.30.0 Error: Clas… --- ## [Eramba Upgrade: 3.29.x to 3.30.x](https://discussions.eramba.org/t/eramba-upgrade-3-29-x-to-3-30-x/9035)
**Author:** [@telmom](https://discussions.eramba.org/u/telmom)\ **Replies:** 4\ **Last updated:** [September 4, 2026, 1:30pm UTC](https://discussions.eramba.org/t/eramba-upgrade-3-29-x-to-3-30-x/9035 "2026-09-04T13:30:27Z")
Hi everyone, Can u please give me the guide lines to upgrade my eramba from 3.29.x version to the new version 3.30.x i am using community and i was try to upgrade it on eramba web but without success --- ## [Bug - Upgrade from 3.29.1 to 3.30.0](https://discussions.eramba.org/t/bug-upgrade-from-3-29-1-to-3-30-0/8773)
**Author:** [@nwardle](https://discussions.eramba.org/u/nwardle)\ **Replies:** 9\ **Last updated:** [July 20, 2026, 8:07am UTC](https://discussions.eramba.org/t/bug-upgrade-from-3-29-1-to-3-30-0/8773 "2026-07-20T08:07:25Z")
Hi, Having some problems upgrading the community edition 3.29.1 to 3.30.0. Followed the repository update and docker switch but it fails on this when starting: eramba | == 20260519143000 ComplianceManagementSi… --- ## [Question: Recommendations for a second sandbox installation on the same docker instance](https://discussions.eramba.org/t/question-recommendations-for-a-second-sandbox-installation-on-the-same-docker-instance/8994)
**Author:** [@cjohnsonuk](https://discussions.eramba.org/u/cjohnsonuk)\ **Replies:** 3\ **Last updated:** [July 9, 2026, 5:09pm UTC](https://discussions.eramba.org/t/question-recommendations-for-a-second-sandbox-installation-on-the-same-docker-instance/8994 "2026-07-09T17:09:45Z")
I want to test backup and restore and write a process and test it so that we’re not running into new problems if we have a disaster. I need to ensure we can recover in a DR but also I know how I can set up a Sandbox fr… --- ## [Question: Docker install sends admin token via email but email can only be set up after logging in](https://discussions.eramba.org/t/question-docker-install-sends-admin-token-via-email-but-email-can-only-be-set-up-after-logging-in/8915)
**Author:** [@Ovidiu](https://discussions.eramba.org/u/Ovidiu)\ **Replies:** 5\ **Last updated:** [July 2, 2026, 6:38am UTC](https://discussions.eramba.org/t/question-docker-install-sends-admin-token-via-email-but-email-can-only-be-set-up-after-logging-in/8915 "2026-07-02T06:38:40Z")
We are busy following the instructions: Docker Install to set up eramba via Docker so we can migrate from our VM install. We got as far as creating the super admin, then in the next step we need to enter the token we re… --- ## [Question: any plans for a consistent docker upgrade procedure?](https://discussions.eramba.org/t/question-any-plans-for-a-consistent-docker-upgrade-procedure/8766)
**Author:** [@metalour](https://discussions.eramba.org/u/metalour)\ **Replies:** 4\ **Last updated:** [May 29, 2026, 10:16am UTC](https://discussions.eramba.org/t/question-any-plans-for-a-consistent-docker-upgrade-procedure/8766 "2026-05-29T10:16:14Z")
Posting Rules: At the moment the docker self-hosted install uses 2 different upgrade procedures, if I understand correctly: sometimes you can click the upgrade button the UI, just like the old source-code update proce… --- ## [Releases](https://discussions.eramba.org/t/releases/8673)
**Author:** [@dzl](https://discussions.eramba.org/u/dzl)\ **Replies:** 3\ **Last updated:** [May 18, 2026, 9:01am UTC](https://discussions.eramba.org/t/releases/8673 "2026-05-18T09:01:08Z")
I’m a bit confused about the messaging around recent releases. Release 3.29.1 mentions a feature-blocking update for “Source Code”, and then release 3.30.0 states that source code installations are being completely disc… --- ## [Question - SMTP settings](https://discussions.eramba.org/t/question-smtp-settings/7640)
**Author:** [@Martin1](https://discussions.eramba.org/u/Martin1)\ **Replies:** 10\ **Last updated:** [May 17, 2026, 10:37pm UTC](https://discussions.eramba.org/t/question-smtp-settings/7640 "2026-05-17T22:37:09Z")
Hi there, Is there any manual or guidance for configuring mail support in Eramba. regards and thanks in advance! Martin --- ## [RTS and ITS - relevant for the compliance analysis?](https://discussions.eramba.org/t/rts-and-its-relevant-for-the-compliance-analysis/8538)
**Author:** [@afk](https://discussions.eramba.org/u/afk)\ **Replies:** 1\ **Last updated:** [May 8, 2026, 9:00am UTC](https://discussions.eramba.org/t/rts-and-its-relevant-for-the-compliance-analysis/8538 "2026-05-08T09:00:14Z")
Question: does anyone have experience with adding the DORA RTS and ITS as compliance frameworks and thus refining the compliance analysis? Any recommendations in this regard? --- ## [Question - Download 3.28.0](https://discussions.eramba.org/t/question-download-3-28-0/8139)
**Author:** [@kantipov](https://discussions.eramba.org/u/kantipov)\ **Replies:** 3\ **Last updated:** [April 9, 2026, 9:33am UTC](https://discussions.eramba.org/t/question-download-3-28-0/8139 "2026-04-09T09:33:12Z")
Hi, I received an email about the new 3.28.0 release, but I can’t find it in the Enterprise Subscriptions Download Manager. The latest version available there is 3.27.3. Am I missing something? --- ## [Question: PHP 8.4 Update](https://discussions.eramba.org/t/question-php-8-4-update/7802)
**Author:** [@grinsma](https://discussions.eramba.org/u/grinsma)\ **Replies:** 15\ **Last updated:** [March 26, 2026, 10:04pm UTC](https://discussions.eramba.org/t/question-php-8-4-update/7802 "2026-03-26T22:04:27Z")
Posting Rules: I have updated to 3.27.0 and followed the process to update PHP on my VMware Ubuntu installation. The process seemed to go without issue and when I checked php -v I get 8.4.14 but the Eramba system healt… --- ## [Question:Paragraphs references in articles and learning resources](https://discussions.eramba.org/t/question-paragraphs-references-in-articles-and-learning-resources/8395)
**Author:** [@cjohnsonuk](https://discussions.eramba.org/u/cjohnsonuk)\ **Replies:** 1\ **Last updated:** [March 18, 2026, 8:30pm UTC](https://discussions.eramba.org/t/question-paragraphs-references-in-articles-and-learning-resources/8395 "2026-03-18T20:30:56Z")
In the eramba training article here https://www.eramba.org/learning/courses/71/episodes/444 and the forum article here there appears to be very specific paragraph numbers but they don’t appear to relate to the Paragr… --- ## [Question: Enterprise install trying to connect to wrong database](https://discussions.eramba.org/t/question-enterprise-install-trying-to-connect-to-wrong-database/8392)
**Author:** [@GS-Socotra](https://discussions.eramba.org/u/GS-Socotra)\ **Replies:** 1\ **Last updated:** [March 18, 2026, 11:42am UTC](https://discussions.eramba.org/t/question-enterprise-install-trying-to-connect-to-wrong-database/8392 "2026-03-18T11:42:21Z")
I am trying to set up Eramba Enterprise in our AWS account and want to use a RDS database for better stability and performance. I’ve updated the .env file as follows: DB\_HOST=\[FQDN-to\].rds.amazonaws.com DB\_DATABASE=dock… --- ## [Bug - PDF Page Orientation](https://discussions.eramba.org/t/bug-pdf-page-orientation/7642)
**Author:** [@kelvins](https://discussions.eramba.org/u/kelvins)\ **Replies:** 3\ **Last updated:** [February 17, 2026, 8:17pm UTC](https://discussions.eramba.org/t/bug-pdf-page-orientation/7642 "2026-02-17T20:17:36Z")
I have just installed Eramba using Docker on Ubuntu. The version is Eramba Community v. 3.27.1. All seems to be fine, except for when I go to Settings \> General Settings \> PDF Configuration. When I create a test PDF i… --- ## [BUG: changing default mysql Passwords](https://discussions.eramba.org/t/bug-changing-default-mysql-passwords/8212)
**Author:** [@Christoph](https://discussions.eramba.org/u/Christoph)\ **Replies:** 6\ **Last updated:** [February 13, 2026, 7:57am UTC](https://discussions.eramba.org/t/bug-changing-default-mysql-passwords/8212 "2026-02-13T07:57:51Z")
Dear Team, if i change the default passwords in the .env File at the installtion, the Crontab Container is not working. In /var/log/cron.log i have an Error user docker access denied to mysql password yes. it looks li… --- ## [Community Edition Docker Post-Install Issues](https://discussions.eramba.org/t/community-edition-docker-post-install-issues/8103)
**Author:** [@mgriffith](https://discussions.eramba.org/u/mgriffith)\ **Replies:** 2\ **Last updated:** [January 16, 2026, 12:47pm UTC](https://discussions.eramba.org/t/community-edition-docker-post-install-issues/8103 "2026-01-16T12:47:41Z")
Clean Ubuntu 24.04 LTS Docker install. Community version 3.27.3 up and running and working. I have been trying to apply new SSL certificates from my internal CA as per the instructions at https://hostadvice.com/how-to/… --- ## [Eramba on OpenShift / Kubernetes](https://discussions.eramba.org/t/eramba-on-openshift-kubernetes/8111)
**Author:** [@Fabian](https://discussions.eramba.org/u/Fabian)\ **Replies:** 0\ **Last updated:** [January 16, 2026, 11:03am UTC](https://discussions.eramba.org/t/eramba-on-openshift-kubernetes/8111 "2026-01-16T11:03:58Z")
Hi I know there are some entries about a Kubernetes install, but is there meanwhile some kind of acknowledged installation procedure for Kubernetes (resp. it would be openshift in our case)? I will try to get my collea… --- ## [Question: New Community Docker install failing the Activation Token](https://discussions.eramba.org/t/question-new-community-docker-install-failing-the-activation-token/8052)
**Author:** [@cosmicv](https://discussions.eramba.org/u/cosmicv)\ **Replies:** 0\ **Last updated:** [January 7, 2026, 9:44pm UTC](https://discussions.eramba.org/t/question-new-community-docker-install-failing-the-activation-token/8052 "2026-01-07T21:44:48Z")
3 times I’ve requested a new token and gotten one, but every time it fails with either invalid or timeout - even though it’s a direct copy/paste from the email and entered in immediately after receiving the email. The cu… --- ## [CSA updated compliance package v4.0](https://discussions.eramba.org/t/csa-updated-compliance-package-v4-0/7669)
**Author:** [@gabe.ybarra](https://discussions.eramba.org/u/gabe.ybarra)\ **Replies:** 0\ **Last updated:** [October 16, 2025, 3:23pm UTC](https://discussions.eramba.org/t/csa-updated-compliance-package-v4-0/7669 "2025-10-16T15:23:00Z")
latest publications from: Cloud Controls Matrix | CSA there are two methods: from the provider side or from the customer side this is from the ‘customer’ side if you want to update for the provider side; delete column… --- ## [Question - Eramba docker image restarting every 21 seconds](https://discussions.eramba.org/t/question-eramba-docker-image-restarting-every-21-seconds/7583)
**Author:** [@CollegePete](https://discussions.eramba.org/u/CollegePete)\ **Replies:** 1\ **Last updated:** [September 18, 2025, 5:22pm UTC](https://discussions.eramba.org/t/question-eramba-docker-image-restarting-every-21-seconds/7583 "2025-09-18T17:22:30Z")
I followed the steps to upgrade from 3.26.6 to 3.27 and my docker image is restarting every 21 seconds. Hoping the timing is a good clue to someone for you to assist! If someone can offer some good troubleshooting steps… --- ## [Question - How to change existing DB password](https://discussions.eramba.org/t/question-how-to-change-existing-db-password/7577)
**Author:** [@cjohnsonuk](https://discussions.eramba.org/u/cjohnsonuk)\ **Replies:** 2\ **Last updated:** [September 17, 2025, 1:06pm UTC](https://discussions.eramba.org/t/question-how-to-change-existing-db-password/7577 "2025-09-17T13:06:14Z")
As part of a security review we’re going to increase the strength of the DB passwords for db\_username and for root specified in the .env file for our docker install. We already have data in the database. If I rerun doc… --- ## [Question: What to do when an upgrade just doesn't want to start running?](https://discussions.eramba.org/t/question-what-to-do-when-an-upgrade-just-doesnt-want-to-start-running/7571)
**Author:** [@Ovidiu](https://discussions.eramba.org/u/Ovidiu)\ **Replies:** 3\ **Last updated:** [September 16, 2025, 3:58pm UTC](https://discussions.eramba.org/t/question-what-to-do-when-an-upgrade-just-doesnt-want-to-start-running/7571 "2025-09-16T15:58:10Z")
Trying to go from Eramba 3.26.6 to 3.27.0 Started the upgrade and stuck at: Tried manually running www-data’s cronjobs and yet no progress. Not a problem, I will just roll back but I’m curious what I should have don… --- ## [Translation of tooltips](https://discussions.eramba.org/t/translation-of-tooltips/7531)
**Author:** [@mjakubowskilkr](https://discussions.eramba.org/u/mjakubowskilkr)\ **Replies:** 0\ **Last updated:** [September 11, 2025, 11:42am UTC](https://discussions.eramba.org/t/translation-of-tooltips/7531 "2025-09-11T11:42:25Z")
Hi, I’m trying to translate Eramba (great GRC software for me, gamechanger :slight\_smile: ) to my language (polish) but tooltips remain untranslated. How to fix it? --- ## [Missed Cron jobs post system outage](https://discussions.eramba.org/t/missed-cron-jobs-post-system-outage/7370)
**Author:** [@james.layton](https://discussions.eramba.org/u/james.layton)\ **Replies:** 2\ **Last updated:** [August 15, 2025, 7:14am UTC](https://discussions.eramba.org/t/missed-cron-jobs-post-system-outage/7370 "2025-08-15T07:14:13Z")
Our system had an outage that we were unaware of. Up to that point all cron jobs had been executing perfectly each day with no issue, and since restart of the system, they continue to work. My question is whether Eramba… --- ## [Question-Site not found?](https://discussions.eramba.org/t/question-site-not-found/7237)
**Author:** [@Nhawkins](https://discussions.eramba.org/u/Nhawkins)\ **Replies:** 0\ **Last updated:** [July 25, 2025, 7:39pm UTC](https://discussions.eramba.org/t/question-site-not-found/7237 "2025-07-25T19:39:09Z")
Hello, While configuring the community version of Eramba, I have came across the issue where the site cannot be found. However, when performing the installation through a local environment off of the default localhost p… --- ## [Question - Removing insecure cipher suites](https://discussions.eramba.org/t/question-removing-insecure-cipher-suites/6972)
**Author:** [@stipundos](https://discussions.eramba.org/u/stipundos)\ **Replies:** 6\ **Last updated:** [July 15, 2025, 11:09am UTC](https://discussions.eramba.org/t/question-removing-insecure-cipher-suites/6972 "2025-07-15T11:09:19Z")
We have the community version of Eramba installed using Docker. Our vulnerability scanner reported some insecure cipher suites such as the below on port 8443: TLS\_RSA\_WITH\_AES\_128\_CBC\_SHA TLS\_RSA\_WITH\_AES\_256\_CBC\_SHA T… --- ## [Question - entreprise on multiple docker](https://discussions.eramba.org/t/question-entreprise-on-multiple-docker/6705)
**Author:** [@D.Chun](https://discussions.eramba.org/u/D.Chun)\ **Replies:** 1\ **Last updated:** [April 26, 2025, 1:54pm UTC](https://discussions.eramba.org/t/question-entreprise-on-multiple-docker/6705 "2025-04-26T13:54:26Z")
Hello, Is the premium license tied to an email, and can we have multiple Docker instances with the enterprise version of Eramba under a single license? kindly, --- ## [Question: eramba behind a Web application Firewall - update screen grey out](https://discussions.eramba.org/t/question-eramba-behind-a-web-application-firewall-update-screen-grey-out/4445)
**Author:** [@Wimint](https://discussions.eramba.org/u/Wimint)\ **Replies:** 2\ **Last updated:** [March 25, 2025, 3:01pm UTC](https://discussions.eramba.org/t/question-eramba-behind-a-web-application-firewall-update-screen-grey-out/4445 "2025-03-25T15:01:03Z")
All, For my collaborator to work from home I have eramba setup behind the firewall (OPNSense) and use the Web application Firewall , I create a virtual external server call extramba.company.net (public) reachable over H… [Next page](https://discussions.eramba.org/c/install-troubleshoot/20.md?page=1)