# Question - Account Pulls not working as intended?

**URL:** https://discussions.eramba.org/t/question-account-pulls-not-working-as-intended/2939
**Category:** Forum - Software
**Created:** [March 31, 2023, 12:58pm UTC](https://discussions.eramba.org/t/question-account-pulls-not-working-as-intended/2939 "2023-03-31T12:58:20Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![DerekP](https://discussions.eramba.org/user_avatar/discussions.eramba.org/derekp/32/2341_2.png) [@DerekP](https://discussions.eramba.org/u/DerekP)
#### Post date: [March 31, 2023, 12:58pm UTC](https://discussions.eramba.org/t/question-account-pulls-not-working-as-intended/2939/1 "2023-03-31T12:58:20Z")

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I need some clarity on this. I keep looking at it and I think everything is set correctly, but I keep getting an error.  
 ![image](https://discussions.eramba.org/uploads/default/original/2X/8/830eb3b237c4b7884f3bf2531e98b820eb942e1a.png)  
 ![image](https://discussions.eramba.org/uploads/default/original/2X/2/2792dcdae5c32c879eebbd8ee73003960b2659cc.png)  
 ![image](https://discussions.eramba.org/uploads/default/original/2X/c/ca15b9e93895158a6b2216a23e7449ebdcf7172f.png)

From the images, my .csv is UTF-8, no header, and has the required information. What am I missing?

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### Author: ![sam](https://discussions.eramba.org/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@sam](https://discussions.eramba.org/u/sam)
#### Post date: [March 31, 2023, 1:01pm UTC](https://discussions.eramba.org/t/question-account-pulls-not-working-as-intended/2939/2 "2023-03-31T13:01:23Z")

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Most probably the excel csv file is the problem. By default delimiter is set to “;” I belive.  
Try to do the same with google sheets or change delimiter to “,”.

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<div class="post-metadata">

### Author: ![DerekP](https://discussions.eramba.org/user_avatar/discussions.eramba.org/derekp/32/2341_2.png) [@DerekP](https://discussions.eramba.org/u/DerekP)
#### Post date: [March 31, 2023, 1:05pm UTC](https://discussions.eramba.org/t/question-account-pulls-not-working-as-intended/2939/3 "2023-03-31T13:05:53Z")

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![image](https://discussions.eramba.org/uploads/default/original/2X/e/e687350b3b4d0ffe5f90f75079693d1a9d6b731e.png)  
Same error.

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<div class="post-metadata">

### Author: ![sam](https://discussions.eramba.org/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@sam](https://discussions.eramba.org/u/sam)
#### Post date: [March 31, 2023, 1:07pm UTC](https://discussions.eramba.org/t/question-account-pulls-not-working-as-intended/2939/4 "2023-03-31T13:07:09Z")

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Send us the example file to [support@eramba.org](mailto:support@eramba.org) please.