# Question - Error with Account Review API
**URL:** https://discussions.eramba.org/t/question-error-with-account-review-api/9055
**Category:** Forum - Software
**Tags:** question
**Created:** [August 25, 2026, 4:40pm UTC](https://discussions.eramba.org/t/question-error-with-account-review-api/9055 "2026-08-25T16:40:54Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@GiovanniSD](https://discussions.eramba.org/u/GiovanniSD)
#### Post date: [August 25, 2026, 4:40pm UTC](https://discussions.eramba.org/t/question-error-with-account-review-api/9055/1 "2026-08-25T16:40:54Z")
I’m trying to add a Feed for our Eramba Account Review using the API, I already read the documentation and followed the steps explained by Kisero, but when I send the request I get the error "A validation error occurred: pull\_validation.pull - Incorrect feed format. Row #1 could not be processed as it does not meet the template format, the error we got error is (Row appears to be incomplete).; ".
I don’t know what I’m doing wrong. I used the same example as de documentation, and tried all .csv formats available in Excel.
Does anyone have any tips?
---
### Author:  [@david.schroth](https://discussions.eramba.org/u/david.schroth)
#### Post date: [August 25, 2026, 6:19pm UTC](https://discussions.eramba.org/t/question-error-with-account-review-api/9055/2 "2026-08-25T18:19:11Z")
It’s been a minute since I did one of these, but I think the importer is expecting 3 columns. You’ve only got two columns of data, so excel won’t add another comma after the second. Try putting dummy data in the third and see what happens?
---
### Author:  [@GiovanniSD](https://discussions.eramba.org/u/GiovanniSD)
#### Post date: [August 26, 2026, 12:16pm UTC](https://discussions.eramba.org/t/question-error-with-account-review-api/9055/3 "2026-08-26T12:16:52Z")
I made the modification as you suggested, but it still gives the same error. 🙁
---
### Author:  [@strozycn](https://discussions.eramba.org/u/strozycn)
#### Post date: [August 26, 2026, 1:19pm UTC](https://discussions.eramba.org/t/question-error-with-account-review-api/9055/4 "2026-08-26T13:19:31Z")
Which delimiter do you use in your csv?
Excel places ‘;’ between the fields and eramba expects ‘,’ (‘real’ comma-separated)
---
### Author:  [@GiovanniSD](https://discussions.eramba.org/u/GiovanniSD)
#### Post date: [August 26, 2026, 4:13pm UTC](https://discussions.eramba.org/t/question-error-with-account-review-api/9055/5 "2026-08-26T16:13:13Z")
Thanks, that was the problem.
Even though I was saving the format as CSV (comma-separated), Excel was still saving it with semicolons as separators.
I had to open the file in Notepad and edit it; that way, it worked.
---
### Author:  [@Adrian](https://discussions.eramba.org/u/Adrian)
#### Post date: [August 28, 2026, 10:17am UTC](https://discussions.eramba.org/t/question-error-with-account-review-api/9055/6 "2026-08-28T10:17:26Z")
This is a pretty annoying behaviour with Windows/Excel. Some Windows regional settings use semicolons as delimiters instead of commas. Here is a more detailed explanation if you are interested
> [@CSV Templates – Common Delimiter Issues (Non-English Windows/Excel)](https://discussions.eramba.org/t/csv-templates-common-delimiter-issues-non-english-windows-excel/8028):
>
> I will try to explain a common issue users encounter when using the CSV templates, where fields end up stacked into a single column. This issue is caused by CSV delimiters and typically occurs on Windows systems using Excel with non-English regional settings. In Eramba, all templates are provided in CSV format and UTF-8 encoding. CSV stands for Comma-Separated Values and is a plain text data format where fields are separated by commas. That said, if you download a template and open it with a t…