# Support - Policy Download as PDF

**URL:** https://discussions.eramba.org/t/support-policy-download-as-pdf/1755
**Category:** Forum - Software
**Created:** [December 14, 2020, 2:51am UTC](https://discussions.eramba.org/t/support-policy-download-as-pdf/1755 "2020-12-14T02:51:04Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![gary\_barnden](https://discussions.eramba.org/letter_avatar_proxy/v4/letter/g/f05b48/32.png) [@gary\_barnden](https://discussions.eramba.org/u/gary_barnden)
#### Post date: [December 14, 2020, 2:51am UTC](https://discussions.eramba.org/t/support-policy-download-as-pdf/1755/1 "2020-12-14T02:51:04Z")

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Hi All

First time posting so apologies if this is not in the correct section.

When downloading a policy as a PDF from the policy portal the header/branding images and formatting is missing resulting is something that looks like this..

 ![image](https://discussions.eramba.org/uploads/default/original/2X/b/b92b14cdb223e4ef32ba6bfb67cc2983d9e541b8.png)

We thought we maybe experiencing something similar to [this](https://discussions.eramba.org/t/support-pdfs-not-working-closed/129) but unfortunately not.

Any help would be much appreciated

Regards

Gary

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### Author: ![sam](https://discussions.eramba.org/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@sam](https://discussions.eramba.org/u/sam)
#### Post date: [December 15, 2020, 3:28pm UTC](https://discussions.eramba.org/t/support-policy-download-as-pdf/1755/2 "2020-12-15T15:28:13Z")

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Hello Gary,  
Can you try to download some report? There is also logo included so we want to see if it is working on report.

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### Author: ![Ovidiu](https://discussions.eramba.org/user_avatar/discussions.eramba.org/ovidiu/32/1454_2.png) [@Ovidiu](https://discussions.eramba.org/u/Ovidiu)
#### Post date: [January 28, 2021, 9:46am UTC](https://discussions.eramba.org/t/support-policy-download-as-pdf/1755/3 "2021-01-28T09:46:18Z")

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I’ve got the same problem as Gary but I just tried a report and the logo is there:

 ![image](https://discussions.eramba.org/uploads/default/original/2X/a/ac0cb000fd5a546ca23b745c2cb860ec16107f54.png)

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### Author: ![gary\_barnden](https://discussions.eramba.org/letter_avatar_proxy/v4/letter/g/f05b48/32.png) [@gary\_barnden](https://discussions.eramba.org/u/gary_barnden)
#### Post date: [February 17, 2021, 5:53am UTC](https://discussions.eramba.org/t/support-policy-download-as-pdf/1755/4 "2021-02-17T05:53:11Z")

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Hi Sam

When i download a report our logo is present at the top.

The problem is still present when downloading policies from the policy portal though.

Since you provided the HTMLPurifier workaround i have transferred all our policies to Eramba so i would like to have this resolved prior to releasing to the business

Happy to screenshare if that helps

Gary

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### Author: ![sam](https://discussions.eramba.org/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@sam](https://discussions.eramba.org/u/sam)
#### Post date: [February 17, 2021, 11:28am UTC](https://discussions.eramba.org/t/support-policy-download-as-pdf/1755/5 "2021-02-17T11:28:25Z")

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Hello Gary,

Please write to [support@eramba.org](mailto:support@eramba.org) so we can schedule a zoom call.