# Support Statistics - April 2018

**URL:** https://discussions.eramba.org/t/support-statistics-april-2018/681
**Category:** Forum - Software
**Created:** [May 7, 2018, 9:11am UTC](https://discussions.eramba.org/t/support-statistics-april-2018/681 "2018-05-07T09:11:50Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![eramba](https://discussions.eramba.org/letter_avatar_proxy/v4/letter/e/c6cbf5/32.png) [@eramba](https://discussions.eramba.org/u/eramba)
#### Post date: [May 7, 2018, 9:11am UTC](https://discussions.eramba.org/t/support-statistics-april-2018/681/1 "2018-05-07T09:11:50Z")

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We kept support response times and quality to what we aim:

Remember, the 12 hours includes the time we dont work (after 6pm we are typically gone) in Europe and is offset by Emi in argentina (time zone complements with EU)

 ![image](https://discussions.eramba.org/uploads/default/original/1X/09f4247ee25c0a75170cecb1dd502699dad65c39.png)

I’m not good with trends, but over the last 90 days we seemed to have less tickets (despite having more customers to support):

 ![image](https://discussions.eramba.org/uploads/default/original/1X/40b9765fb581d50fef0a3e9a8121d943e7c96ad5.jpg)

Could it be we have less bugs? we can look at reported bugs statistics in detail (it might take us a while) but the team seems to agree we have far less bugs than we had in 2017 … that is in part as:

- we spent nearly %50 of the development team to improve “old” code. The new template will complete that work and leave us with a pretty much new app.
- we spend far more time testing every release (kris does that) and we have far better documented test cases

regards