# Zendesk Not working
**URL:** https://discussions.eramba.org/t/zendesk-not-working/998
**Category:** Forum - Software
**Created:** [March 29, 2019, 2:32pm UTC](https://discussions.eramba.org/t/zendesk-not-working/998 "2019-03-29T14:32:21Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@eramba](https://discussions.eramba.org/u/eramba)
#### Post date: [March 29, 2019, 2:32pm UTC](https://discussions.eramba.org/t/zendesk-not-working/998/1 "2019-03-29T14:32:21Z")
We are under the suspicion that Zendesk is not working properly ,we dont see emails sent to [support@eramba.org](mailto:support@eramba.org)
Just raised a case with them to investigate the issue further:
---
### Author:  [@eramba](https://discussions.eramba.org/u/eramba)
#### Post date: [March 29, 2019, 5:04pm UTC](https://discussions.eramba.org/t/zendesk-not-working/998/2 "2019-03-29T17:04:24Z")
Since the 27th of March we have randomly received tickets on Zendesk, we are now trying to catch up with all emails. We are really sorry about this but there was no way we would notice this random behaviour. Zendesk teams are helping us to debug the issue.
---
### Author:  [@eramba](https://discussions.eramba.org/u/eramba)
#### Post date: [March 29, 2019, 7:43pm UTC](https://discussions.eramba.org/t/zendesk-not-working/998/3 "2019-03-29T19:43:21Z")
after 40 emails back and forward:
anyway - i think is now solved. we’ll keep an eye. im sorry for the inconvenience we’ll try to find a way to see what emails were lost and go one by one until we clean the queue.