This is just an observation/suggestion:
In the Eramba Policy Portal, if someone goes to download a document,
it brings up a pop-up dialog, with lots of metadata and version history about the document.
And the actual link to download the document is in a band in the middle.
However, on the button right of the dialog, there is a big blue button saying Download PDF.
I am finding that a lot of my colleagues get confused and click that Download PDF button, thinking that they will get the document itself. Instead, they get a PDF of dialog box!
I think you might want to revamp the design of this dialog a little bit, to make the link to actual document clearer. And the big button less prominent (and/or change its label - ‘Make a PDF of this screen’ is what it’s actually doing…)