On e3.22.1:
- if you go to incident module
- create 3 stages, for example: “a” => “description a”, “b” => “description b”, “b” => “description c”
- create an incident , these three stages will be created
The issue is when stages are CRUD:
-
change stage “a” so its name is “aa”
-
all existing, created stages will be renamed to “aa”
-
delete a stage
-
that stage will be removed from all existing incidents
-
add a stage
-
that stage will be added to all existing incidents, therefore all incidents will be changed to “lifecycle incomplete”
The point here is:
- changes to the stage settings affect ONLY “Open” incidents and new incidents, not closed ones.
- we miss the feature to re-organize existing stages (order)