Question: Jira garbling html emails, is there a Plain Text option in Eramba?

Forum - Software
1

We use Eramba to orchestrate GRC tasks in Jira via the email notifications.

When Jira receives the emails it correctly creates the ticket, however it garbles the html body of the email into the ticket’s description rendering it hard to interpret. e.g.,

.preheaderContent div a:visited

{ color: #336699 !important; font-weight: normal !important; text-decoration: underline !important; }

.headerContent a:visited

{ color: #336699 !important; font-weight: normal !important; text-decoration: underline !important; }

.bodyContent div a:visited

{ color: #336699 !important; font-weight: normal !important; text-decoration: underline !important; }

.footerContent div a:visited

{ color: #fff !important; font-weight: normal !important; text-decoration: underline !important; }

Does Eramba have a plain text email option? I cannot find this in the help guides, forums, etc.

Or has someone come across this already and fixed it via some Jira automation smarts. I have a feelilng that there is something I can do on a transition with groovy scripts, or similar, but I don’t want to reinvent the wheel.

Kind regards

Jamie

1 Like
2

nope

rest webhooks have been used before for integrations with jira and many other things, for example: Question - Internal Control Audits integrated in Jira

3

Hi,

Thanks for your quick reply. I’d looked at the webhook prior, and the emails felt simpler at the time. I’ll have another look.

-Jamie