Question - /portal/policy page was not found on this server

Forum - Installation
1

Question: The created account have the same permission as the Default Admin account, but still can’t access the /portal/policy page.

Hello,

I’ve recently been testing the community version of Eramba as a GRC tool alternative for our company.

Today I upgraded Eramba to version 3.24.0. When I try to access the Portal page in the policies in the Control catalog using an account named “Zhangxulei” synced from the company AD domain, I get the error reported in the image below.

image
image1218×299 17 KB

However, I have confirmed that this account has the same permissions as the default Admin account, and when I use the default admin account to access the portal page in policy there is no problem, but when I use the account synced over from AD it reports an error. Is there some setting I’m missing?

Any help would be greatly appreciated, thanks!

2

Let me attach the User account permission page:

image
image1810×597 26.3 KB

3

image
missing policy portal

4

Hello Sam,

Thank you for your help!

I still have a question, I observed that this portals page has 5 options: main, awareness, policy, online assessment and account reviews, but I saw that the portal for default admin account is only Main, Online Assessment and Account Reviews, there is no policy, but the page can still be accessed with the admin account, is it because the portal display for admin account is incomplete?

Thanks again.

BR,
Zhang Xulei

5

Yes, we are missing it there but the local admin account can basically access everything.

6

Ok got it. Thank you!

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