When users complete Account Reviews they mark things Not OK and I’m Not Sure. In the past, I worked to resolve the issues, then changed them to OK and Tagged them as Resolved. Now I’m starting to use the Findings feature to track and resolve issues.
What is the benefit or issue of leaving things marked Not OK and I’m Not Sure? It seems I should leave the review feedback as it was submitted unless its determined to be an issue, or perhaps an I’m Not Sure is answered and everything is now OK to change that to OK.
Is there some guidance on the benefits or issue around leaving all these Not OKs or removing them as they are resolved?