Support - Cannot install on AWS ec2 ubuntu 16

Forum - Software
1

I tested my installation from source using a local ubuntu 16 vm with an embedded mysql. Very clean. But when trying to create the production instance in ec2 (also ubuntu 16) I get the “Oops, an internal error has occurred.” page for /login.

The “Download file with error info” also fails. The log /var/log/apache2/eramba.org.error.log is empty, /var/log/apache2/error.log has nothing useful. But /var/log/apache2/eramba.org.access.log has

10.0.196.123 - - [26/Mar/2020:18:24:00 +0000] "GET / HTTP/1.1" 302 345 "-" "Mozilla/5.0 (Windows NT 10.0; rv:68.0) Gecko/20100101 Firefox/68.0"
10.0.196.123 - - [26/Mar/2020:18:24:00 +0000] "GET /login HTTP/1.1" 500 159643 "-" "Mozilla/5.0 (Windows NT 10.0; rv:68.0) Gecko/20100101 Firefox/68.0"
10.0.196.123 - - [26/Mar/2020:18:24:03 +0000] "POST /settings/zipErrorLogFiles HTTP/1.1" 302 345 "https://eramba.systeminsights.com/login" "Mozilla/5.0 (Windows NT 10.0; rv:68.0) Gecko/20100101 Firefox/68.0"
10.0.196.123 - - [26/Mar/2020:18:24:05 +0000] "GET /login HTTP/1.1" 500 159643 "-" "Mozilla/5.0 (Windows NT 10.0; rv:68.0) Gecko/20100101 Firefox/68.0"

Are there any other logs that could provide clues as to why I’m getting the 500?

2

You need to look at eramba_v2/app/tmp/logs/ , its a linux configuration issue for sure. please send the logs to support@eramba.org and follow up there until is resolved, then we can update this post.

3

Thanks! Looks like the schema creation, although it did not result in any errors, did not really work

2020-03-26 12:19:15 Error: [MissingTableException] Table users for model User was not found in datasource default.
Exception Attributes: array (
  'table' => 'users',
  'class' => 'User',
  'ds' => 'default',
)

Hmm, but looking directly at the db, the table users does indeed exist.

4

Whoops, sorry missed the follow up to use support email. Will do so.