Support - One process attached to multiple business units?


We have processes like “incidentmanagement” which is performed by multiple business units.

Any experience/tips what setup/configuration works best within Eramba for this situation?
Or is there a strong reason not to want this?


Ties Voskamp

Hi Ties

Don’t you mean that there are many users related to that process, but only one incidentmanagement department/team that owns that process and have the responsible.

you cant, remember the only reason we document proceses is for risk management / business impact analysis … is no-where else used (other than for informative purposes)

Thanks for the clear answer! Always good to know the “why” of things :slight_smile: