We are under the suspicion that Zendesk is not working properly ,we dont see emails sent to support@eramba.org
Just raised a case with them to investigate the issue further:
Since the 27th of March we have randomly received tickets on Zendesk, we are now trying to catch up with all emails. We are really sorry about this but there was no way we would notice this random behaviour. Zendesk teams are helping us to debug the issue.
