Reproduced this error:
1/ when you create an incident and check “automatically close…” you cant save, you get this:
To avoid that error, you need to put a date in the future.
The fix:
If (stages are defined) {
- if you checkbox that option “Automatically Close…” the “closure date” is greyed out and not mandatory (so you can save).
- If you DONT checkbox that option (default) the “closure date” field is not mandatory UNLESS “Status” is “Closed”
} else {
- the checkbox option is disabled
- “Closure date” is ONLY mandatory if “status” is “Closed”
}
This should also address @rene.beauregard issue Feature - Ongoing Incidents require Closure date (due for 41)
Regards