I was wondering if there was any point in the settings where you can change how the exported PDFs look?
Right now there’s a big red X on ours, which is trying to point to a page that doesn’t exist on our Eramba instance. We were hoping to put things like a company logo, alter how the PDF looks, etc.
No settings, can you share a screenshot of what you get on the PDF?
That shows up on the PDF when exported. It links to oursite/policy, but that is just a blank page when visiting in a browser.
The layout is broken, this is not the app but the way the server is configured (i would say). There is a post here were we discussed this issue, let me try and find it!
Some customers had issues downloading PDF’s they would look like this (or not download at all):
This might also sometimes affect Third Party Audits , the functionality where you click to answer a question. You might get something like this:
Th reason for this errors is that eramba is making requests to himself, but the URL eramba is calling is not available. This is different from the “normal” approach when you call a url with your browser.
If you look at Apache ac…
Here it is, you need to have some linux background perhaps to follow this, if you find it complicated to understand let me know and i’ll try to assist you over
My Apache log looks like the one in that thread, a HTTP request is made to our server’s URL, the request looks fine.
I can send an email along to look at this further if that would be better.
Issue solved by Adam itself, the SSL certificate was not signed and the library that handles PDF could not deal with that.
Raised an issue on the library guys, i dont expect feedback…
I use self-signed certs myself in our orginisation. If you are in an Active Directory environment you can push the certificate out by Group Policy which I have done so that all computers in my Org trust the cert.
Just worth a thought. The other option if it is just a small number of computers using Eramba then you can manually import the cert into the trusted root certificate.
If you are using externals then it is more problematic.
Yep - truth in that too !
When you tcpdump the connection in between eramba and apache when eramba tries to get the CSS needed to style the PDF you can see using tcpdump clearly if it is a CA issue:
(tcpdump -w /tmp/x.cap -vvv host 127.0.0.1 tcp dst port 443)