Support - Policy Download as PDF

Forum - Software
#1

Hi All

First time posting so apologies if this is not in the correct section.

When downloading a policy as a PDF from the policy portal the header/branding images and formatting is missing resulting is something that looks like this…

image
image1131×803 37.1 KB

We thought we maybe experiencing something similar to this but unfortunately not.

Any help would be much appreciated

Regards

Gary

#2

Hello Gary,
Can you try to download some report? There is also logo included so we want to see if it is working on report.

#3

I’ve got the same problem as Gary but I just tried a report and the logo is there:

image
image1127×1000 38.5 KB

#4

Hi Sam

When i download a report our logo is present at the top.

The problem is still present when downloading policies from the policy portal though.

Since you provided the HTMLPurifier workaround i have transferred all our policies to Eramba so i would like to have this resolved prior to releasing to the business

Happy to screenshare if that helps

Gary

#5

Hello Gary,

Please write to support@eramba.org so we can schedule a zoom call.